FAQ

Our products, like the Airform helmets and Field Armor, are engineered with a rider-first philosophy. We blend advanced materials, ergonomic design, and rigorous testing to create protection that doesn’t compromise on comfort or style. Each piece is crafted to be part of your riding identity, built for the bold.

Absolutely. Our menu spans specific categories for every need:

• Maximum Protection: Helmets, Field Armor, Gloves.
• Riding Apparel: Jackets, Jerseys, Pants (including dedicated Mens lines).
• Adventure & Casual: Bags, Casuals, Footwear for on and off the bike.
• Specialized Gear: Communicators for connectivity, and Domain/Elsinore collections for specific riding styles.

Detailed size charts are available on each product page. We recommend measuring yourself according to our guidelines. For critical safety gear like helmets and armor, precise fit is paramount. If you’re between sizes or unsure, contact our support team for personalized advice before ordering.

We offer secure, encrypted transactions through trusted global payment partners: VISA, MasterCard, JCB, and PayPal. Your financial security is treated with the same seriousness as the protective technology in our gear.

Yes. All transactions on our site are encrypted. We do not store your sensitive payment data. Our commitment to your safety extends from the road to every digital interaction.

While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout process on your next adventure.

All orders embark from our Washington, USA headquarters (3765 Chatham Way, Washington, US 20005). We ship globally to connect the riding community. However, due to current logistical constraints, we are unable to deliver to most Asian countries and select remote regions. We are continuously working to expand our reach.

We offer two rider-engineered shipping solutions:

🚀 STANDARD SHIPPING (Fast & Tracked)

• Cost: Flat rate of $12.95.
• Processing: 1-2 business days.
• Transit: 10-15 days after dispatch via premium carriers (DHL or FedEx).
• Best for: Riders who need gear quickly with full tracking and security.

📦 FREE SHIPPING (Economical & Reliable)

• Cost: FREE on orders over $50.
• Processing: 1-2 business days.
• Transit: 15-25 days after dispatch via EMS.
• Best for: Planning ahead and maximizing value without compromising on careful handling.

Once your order is dispatched, you will receive an email with your tracking information and a link to monitor your gear’s journey in real-time. Our team meticulously packs every order, understanding it’s more than a product—it’s part of your ride.

First, use your tracking number for the most current status. International shipping can occasionally face customs delays. If your tracking shows no movement past the estimated delivery window, contact our rider-support team immediately at [email protected]. We’ll investigate and assist.

We stand by our gear with the Our Return Journey Guarantee.

• Window: You have 15 days from the date you receive your order to initiate a return.
• Condition: Items must be in original, unworn condition with all tags and packaging attached.
• Process: Contact our support team to initiate a return and receive instructions.

We sincerely apologize for any error. Please contact us at [email protected] within 15 days of receipt with your order number and photos of the issue. We will promptly arrange a replacement or refund and cover the return shipping costs.

Yes. Our products come with manufacturer warranties against defects in materials and workmanship. Warranty details are specific to each product category. Please refer to the documentation included with your gear or contact us for specific warranty inquiries.

Our rider-support team is as committed to your delivery experience as we are to crafting your gear. For all inquiries—shipping, product advice, returns, or logistical support—email us at:

[email protected]

We strive to respond within one business day.