Engineered for Fit. Built for Confidence.

At Rider Armor Shop, we craft our gear—from Airframe Pro helmets to Field Armor—to deliver unparalleled protection and performance. We stand behind every piece with the same commitment to excellence. If your gear doesn’t meet your expectations for fit, finish, or function, our straightforward returns and exchanges process is designed for riders who value clarity and efficiency.

Key Policy Summary

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, unworn, and in original packaging with all tags attached.
  • Process: Initiate a return via email. Once approved, ship the item(s) to our Washington headquarters.
  • Refunds: Issued to the original payment method within 5-10 business days of receiving the return.
  • Exchanges: Available for size or color, subject to stock.
  • Non-Returnable Items: See section below for essential safety gear that cannot be returned.

1. Our Return & Exchange Promise

We understand that buying performance motorcycle gear online requires trust. Our 15-day return policy is our pledge that you can shop for Helmets, Jackets, Footwear, and Gloves with confidence. If you’re not fully satisfied, we’ll make it right—swiftly and respectfully.

2. The Return & Exchange Process (Step-by-Step)

Follow these steps to ensure a smooth and fast resolution:

  1. Initiate Your Request: Within 15 days of delivery, email our rider-support team at [email protected] with your return or exchange request. Use the template provided below to ensure we have all necessary details.
  2. Receive Authorization & Instructions: We will respond within one business day with a Return Merchandise Authorization (RMA) number and the shipping address for our Washington headquarters (3765 Chatham Way, Washington, US 20005). Returns shipped without an RMA number cannot be processed.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, including all tags, accessories, and documentation. Include a copy of your order confirmation or a note with your RMA number. Ship the package using a trackable service. You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped).
  4. Inspection & Processing: Once received, our team will inspect the item(s) to ensure they are in new, resalable condition. Processing typically takes 2-3 business days.

3. Return Request Email Template

Copy, paste, and fill out the template below to initiate your request. This helps us serve you faster.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Rider Armor Shop Support, I would like to request a [Return / Exchange] for my order. – Order Number: [Please provide] – Date of Delivery: [Please provide] – Item(s) for Return/Exchange: [e.g., Airframe Pro Helmet – Size L, Black] – Reason for Return/Exchange: [e.g., Incorrect sizing / Color preference / etc.] For exchanges, my preferred replacement is: [e.g., Airframe Pro Helmet – Size XL, Black] (Subject to availability). Please provide the RMA number and return shipping instructions. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

4. Refunds: Timing & Method

Upon approval of your return:

  • Timing: Refunds are processed within 5-10 business days after we receive and inspect the returned item(s).
  • Method: The refund will be issued to the original payment method used for the purchase (VISA, MasterCard, JCB, or PayPal). The time it appears on your statement depends on your financial institution’s policies.
  • Deductions: The original shipping cost (if any) is non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item to your address.

Note on Payment Security: Consistent with our strict “No Sensitive Data Storage” policy, our PCI-DSS certified partners (VISA, MasterCard, JCB, PayPal) handle all transaction reversals securely. We never store your full payment details.

5. Items That Cannot Be Returned (For Your Safety)

In alignment with industry safety standards and the protective nature of our core products, the following items are FINAL SALE and cannot be returned or exchanged once the original packaging is opened or the product is used:

  • Helmets (All models including Airflite, Airframe Pro, Elsinore, Domain): Due to stringent hygiene and safety regulations, helmets cannot be returned if the interior lining has been worn or the packaging seal is broken.
  • Customized or Personalized Gear: Any item specifically ordered or modified to your specifications.
  • Opened Intimate Apparel: For hygiene reasons, items like base layers or certain Casuals where the hygiene seal is broken.
  • Clearance or “Final Sale” Items: These will be explicitly marked at the time of purchase.

If you have questions about fit or sizing for these critical safety items, please contact our rider-support team before ordering. We are here to help you get it right the first time.

Important: All returned items must be in pristine, unworn, and unwashed condition with all original tags and packaging. Gear showing signs of wear, damage, or missing components will not be accepted for a refund, and the item will be shipped back to you at your expense.

6. International Returns

As a global shop, we accept returns from most countries (excluding restricted Asian and remote regions as per our shipping policy). You are responsible for all return shipping costs, duties, and taxes. We recommend using a trackable and insured service. Refunds will be issued for the product value only; international shipping and customs fees are non-refundable.

Questions? Our Rider-Support Team Has Your Back

Your journey shouldn’t wait. Contact us for any clarification or assistance with your return or exchange.

Email: [email protected]
Address: Rider Armor Shop, 3765 Chatham Way, Washington, US 20005

We are committed to your satisfaction—from the digital checkout to the open road.

Built for the bold. Backed by our word.